**Title**:Operational Procurement & Client Service Desk - Consultant**:- Location: Mexico City, MX- Date: May 5, ******At Chain IQ, your ideas move fast.
**Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide.We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend.Our culture is built on innovation, entrepreneurship, ownership, and impact.Here, your voice matters - bold thinking is encouraged, and action follows ambition.
**Join our Team**- It is an exciting time at Chain IQ and our team is looking for a** Consultant**in Procurement Operations & Client Service Desk.
- Chain IQ generate value far beyond cost reduction.We transform our client's indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function.We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas.We offer the potential for significant corporate growth and career development.
- Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.
**Role Purpose**- The primary purpose is to deliver value-add sourcing services to clients in a structured, professional and consistent manner.
**Responsibilities**- We are currently seeking a Consultant to join the Procurement Operations & Client Service Desk team which is a dynamic, highly client-focused individual with proven experience within Procurement**.




****Main responsibilities will include**:- Working with the Head Operational Procurement and Client Service Desk and other internal departments to ensure optimal use of Operational Procurement & Client Service Desk systems and capabilitiesOverall accountability for:- Day-to-day operational process management and support of relevant operational and P2P processes to ensure accurate and timely ordering and receipt of goods and services (e.g. catalogue management / maintenance, other master data management / maintenance, help desk queries (voice and written), PR/PO processing and assistance etc.
)- Optimized and compliant use of defined procurement processes, platforms and channels through continuous improvement (supported by in-house process excellence resources), end user education, P2P platform roll-out / expansion / enhancement (including data / gap analysis, testing, end user training and change management)- Providing expertise across a range of P2P process and system issues, solutions and strategy as required, e.g. to support existing client service expansion / enhancement or new client integration / implementation and support management with ad-hoc tasks, report, activities- Ensuring functional KPIs,



SLAs and other performance objectives are met- Responsible for maintaining an effective internal controls framework across all CIQ group- Collaborate with cross-functional teams to streamline procurement workflows.
- Handling, maintenance and documentation of client requests, queries and resolution through their ticketing solution against a defined service catalogue.
- Maintenance of knowledge management systems and client education material (e.g. 'how to' guides) to ensure ongoing efficiency and effectiveness of process and client satisfaction**Requirements**:- Languages: English Fluent (spoken and written)- A bachelor's degree in business administration, supply chain management, finance, or a related field- Previous experience with any procurement software, helpdesk tool (ServiceNow would be a plus) and Microsoft Office Suite (Microsoft Excel, Microsoft Outlook, Microsoft Teams)- Good communication and interpersonal skills- Detail-oriented and organized person- Ability to work effectively in cross-functional teams (e.g. with finance, legal and operations)- Understanding of global sourcing and cultural sensitivities, especially in internal procurement contexts.
**Join a truly integral team.
**We offer a dynamic and international environment where high performance meets real purpose.We're proud to be Great Place to Work-certified and even prouder of the people who make that possible.Let's shape the future of procurement - together.
**Chain IQ - Create.Lead.Make an impact.
**- Information for agencies: _Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted._

📌 Operational Procurement & Client Service Desk - Consultant (Xico)
🏢 Chain IQ Group
📍 Xico