PURPOSEThe Enterprise Application Analyst II will act as the technical interface to employees, customers, carriers, and vendors for resolution of technical and functional problems related to the maintenance, use, workarounds, resolutions, and enhancements for GTZ applications and integrations. The Enterprise Application Analyst II will execute on assigned tasks per team leads and management. They are responsible for creating feature/function stories based on business, customer, or internal feedback while also sizing and prioritizing stories based on the RICE framework. The individual in this role must manage stories as they are worked on by engineering and business. They must also conduct feature and story review for Analyst I.
ESSENTIAL DUTIES & RESPONSIBILITIES • Respond to issues to create, update, troubleshoot, test, process, and maintain customer raised issues,



while keeping tickets within workflow parameters and established SLAs (Service Level Agreements)• Provide functional and technical assistance to customers/vendors/carriers• Respond to customer/vendor requests promptly within departmental guidelines• Research and recommend known technical and functional solutions to customers, develop workarounds and in some cases solutions for resolution• Provide consistent and timely status updates to customer issues• Contribute to the technical knowledge base• Demonstrate a consistent and positive customer/vendor support orientation• Participate in application support initiatives by being a key resource in software and business processes• Creating and executing Test Plans based on bug fixes and enhancements to verify successful promotion of code• Facilitate issue resolution with creative solutioning by proactive problem-solving methods inside and outside the team• Work closely with management to prioritize business and information needs• Locate and define new process improvement opportunities• Strong analytical skills with the ability to collect, organize, and dissemin

📌 Enterprise Application Analyst II (Monterrey)
🏢 Wwex Group
📍 Monterrey