We are seeking a highly technical Product Line Manager to lead the strategy, roadmap, and lifecycle management of our Observability Platform supporting retail commerce infrastructure including POS systems, self-checkout devices, store edge infrastructure, and cloud services.This role sits at the intersection of platform engineering, telemetry, distributed systems, AI-driven observability, and product strategy.
**Key Responsibilities****Product Strategy & Vision**- Define and evolve the product vision and strategy for the Observability Platform.
- Translate customer needs and operational challenges into scalable platform capabilities.
- Align the observability platform strategy with broader edge computing, cloud platform, and retail infrastructure initiatives.
**Product Line Ownership**- Own the full product lifecycle including strategy, roadmap development, prioritization, release planning, and lifecycle management.
- Define the platform capability roadmap including telemetry collection, data processing, analytics, visualization, and automated response mechanisms.
- Manage product evolution across multiple technology layers.
- **Observability Platform Architecture**:- Collaborate with engineering teams to define and evolve the architecture.




- Ensure the platform supports high-volume telemetry ingestion across large fleets of retail devices and systems.
**AI-Driven Observability & AIOps**- Define product capabilities that enable AI-driven operational intelligence, including:- anomaly detection across metrics, logs, and traces- Intelligent alert correlation- predictive failure detection- root cause analysis automation- capacity and performance forecasting- operational behavior baselining- Work with engineering and data teams to enable machine learning models that analyze telemetry data and generate proactive operational insights.
**Required Qualifications**- Bachelor's degree in computer science, Software Engineering, or related technical field- 7+ years of experience in product management, platform engineering, or technical product leadership- 3+ years managing platform or infrastructure productsStrong experience with:observability platformstelemetry systemsdistributed systemscloud infrastructure**AI & Data Analytics Competencies**- anomaly detection for operational metrics- predictive infrastructure monitoring- machine learning applied to telemetry data- operational data analytics- AIOps platforms and concepts

📌 Technical Product Line Manager (Guadalajara)
🏢 Toshiba Global Commerce Solutions - External
📍 Guadalajara