Guadalajara, JaliscoJob SummaryMinimum 5 years' experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.Minimum total experience in ITSM space of ***** years is desired.Must have worked on Web Services Integration (SOAP, REST)Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisionsxMust have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.System/Process Automation (Orchestration) experienceExperience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XMLExcellent communication skillsUnderstanding of ITIL framework.Key ResponsibilitiesPerform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration,



custom scripting and third-party software integrationsObtain and analyze business requirements and document technical solutionsResearch new functionality and recommend solutions that deliver customer valueProvide escalated support on technical issues to team members who are working service now implementationsSkill RequirementsDesign and delivery of complex technical solutions based on the ServiceNow platformLeadership skills in technical initiativesGenerating detailed documentationCommunications that clearly articulate solutions and the ability to perform demonstrations.Other RequirementsExperience implementing systems using the Agile/Scrum methodologyExperienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system designITIL certification is a plusServiceNow certifications such as CSA, CIS and CAD are must.Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired**#body.unify div.unify-button-container.unify-apply-now**: focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply

📌 Track Manager (Tools & Automation) (Guadalajara)
🏢 HCLTech
📍 Guadalajara