About Bijou Getaways Bijou Getaways is a curated luxury short-term rental company with properties across six markets — Maui, St. We are owner-operators: these are our properties, and we manage them with the same standards we'd apply to our own home. Zero HOA violations or compliance gaps — all CC&R; requirements met proactively, never reactively # If you read those five outcomes and immediately start thinking about how you'd achieve them — this role is for you. You own guest experience, property operations, maintenance coordination, and HOA management — completely, without handholding. When a contractor does substandard work, you don't accept it — you hold them to the standard, you get it redone, and you find a better contractor for next time. Camera on: Full shift via Zoom — you are present and visible at all times Screen monitoring: Location: Mexico with stable, dedicated internet — not shared, not mobile data First-response to all guest inquiries and escalations within 5 minutes during shift hours Post-stay follow-up and review management Property Maintenance, Repairs & Contractor Management This section is the core of the role. Manage difficult contractors: not every vendor does the job right the first time. Ring cameras, photo verification, video walkthroughs — you catch issues before guests arrive and before they become expensive Emergency response: leak, HVAC failure, electrical issue, pest — you know the priority order, you have the vendor contacts ready, and you act immediately without waiting for approval on standard repairs Preventive maintenance: seasonal checks, appliance servicing, pool maintenance, exterior upkeep — scheduled, tracked, never missed Vendor accountability: every vendor gets a clear scope, a deadline,



and a quality standard before the job starts. HOA Management — Expert Level Required Resolve violations proactively — you identify potential compliance gaps before the HOA does Coordinate all HOA-required services: landscaping standards, exterior maintenance, pest control, pool compliance, inspections Maintain complete HOA compliance records for every unit — current, accessible, auditable Cleaning & Quality Control QC every single cleaning turnover — photos and video verified against checklist before every check-in, no exceptions com board for this market — every task, every open item, every deadline, every contractor commitment tracked Flag issues before they become problems — the CEO never discovers something you already knew Expert-level residential maintenance management — you have diagnosed issues remotely, dispatched vendors, set quality expectations, verified completed work, and rejected substandard repairs Experience managing difficult or unreliable contractors — you know how to get the job done right without burning bridges, and you know when to find someone new HOA Management Genuine HOA management experience — you have read CC&Rs;, managed violations, coordinated compliance, and owned the HOA relationship for a residential property When a vendor fails, a system breaks,



or a guest has an emergency outside business hours — you find a way, not an excuse com usage — you have run boards, maintained hygiene, and tracked team accountability without supervision Strong spoken and written English — guest calls, vendor negotiations, HOA communications Camera-on and Time Doctor screen monitoring — no exceptions ~ Located in Mexico with dedicated, stable internet connection ~$Background combining STR operations with long-term residential property management Base: $1,000–$1,500 USD/month (independent contractor) ~ Performance bonus: Guest ratings, expense management, direct booking performance ~ Annual holiday bonus at year-end ~ Monthly spin-the-wheel — up to $500 or extra days off Performance is rewarded directly and significantly. Your property management experience is in hotels, commercial real estate, industrial facilities, or corporate housing — not STR listings on OTA platforms You know HOAs exist but have never read a CC&R;, managed a violation, or owned a compliance relationship for a residential property When a contractor does poor work, your instinct is to report it up rather than hold them to the standard yourself You are currently running consulting clients, a side business, or freelance work that requires significant weekday hours Your five-year plan is to run your own business or use this role as a learning platform for something else — we are not a training ground, we are a place to build a career You need daily check-ins, task lists, or management presence to stay on track How We Measure Performance We measure three things: # Property outcomes — maintenance close rate, HOA compliance, cleaning QC pass rate #

📌 Str Operations Manager — Luxury Short-Term Rentals Florida Portfolio (Remote, Camera-On Shift) (Xico)
🏢 Bijou Getaways
📍 Xico