Zendesk is seeking an IT Operations & Delivery Excellence Lead to accelerate Agile transformation across the IT organization in a cross-functional, enterprise setting. You will champion the How We Work framework, drive AI-enabled delivery improvements, and scale Agile practices including Kanban, Scrum, and SAFe across general teams.
The role focuses on coaching, executive engagement, and tooling leadership to improve delivery velocity, governance, and collaboration.
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📌 Delivery Excellence Lead: Agile Transformation & Ai (Xico)
🏢 Zendesk
📍 Xico