Acts as initial or secondary customer contact for technical support to repair computer workstations hardware and software, telephones, basic networks, operating systems, printing issues, and Internet access problems.
Duties include help desk phone support, updating calls, first level corrective action, and proper trouble ticket escalation to L2 support.
Documents, tracks, and monitors the trouble ticket using applicable systems and tools.
Performs installs, upgrades, moves, and changes for computer workstation software and hardware, printers, tape drives, CDROM drives, and other peripheral devices.
Help Desk Level 1 Primary Duties Password resets for client specific application systems. PC Troubleshooting Identifying faulty PC desktops, Monitors, Keyboards, Mouse, Printers, and Initiates RMAs for repairs.
Basic Network Troubleshooting PC cable connections, DNS settings, IP configurations, Pings, Restarting application interfaces and PCs.
Remote log in support NCentral, LogMeIn,



Quick Assist and RDP
ConnectWise Uses service board to open, track, monitor, update and close service tickets. Uses SLA board to monitor and track SLA tickets targeted for MISSED SLAs, and tracks SLAs for proper status, agreements, type, and subtype
Applications Knowledgea plus but not required Opera, Secure CRT, LightSpeed, Java, Adobe, Microsoft Office, Printer setup, Micros, Interfaces, Drive mapping, setting up email accounts, Microsoft Lync, ITGlue, Active Directories
Bolsa de trabajo México ofrecemos puesto de Helpdesk Engineer L1 para el sector de Informatica Telecomunicaciones en la empresa M7 Services Mexico de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Helpdesk Engineer (Benito Juárez)
🏢 M7 Services Mexico
📍 Benito Juárez