Position Description Provides customer service support for Victory USA parts and service department by obtaining, analyzing, and verifying the accuracy of customer requests for parts and or service in a timely manner. Initiates and implements corrective action as needed to ensure customer satisfaction is maintained while meeting customers needs and expectations. will be responsible for placing sales orders at our ERP, reviewing and following backorders, invoice to our customers in a daily manner, reviewing and cleaning order status reports, and working with our local operations as assigned. This position supports USA operations, but is located at the COE in Guadalupe Nuevo Leon Monterrey facility, is required to work onsite.Requirements Bachelors Degree Fully Bilingual English Spanish At least 2 years of experience in a similar role Excellent phone etiquette and excellent verbal, written, and interpersonal skills English Customer Service oriented Problemsolving Able to identify the urgency of tasks and can prioritize the various tasks demands accordingly.



Excellent organizational skills Detail oriented Proficiency in Office 365 Outlook, Team, Excel, ERPEssentials function Job duties Primary responsibility will be Sales Orders Entry Communicate with customers via email and phone. Manage Backlog and follow Backorders. Manage Customer Stocking Agreements Products, cross reference, and price list maintenance Provide knowledgeable answers to questions about product, pricing, and availability. Proactively identify possible issues impacting customer delivery dates and work with crossfunctional teams to mitigate risk. Daily and periodical invoicing Act as a subject matter expert on business systems used to process and support orders. NetStore setup.
Bolsa de trabajo México ofrecemos puesto de Customer Service Support para el sector de Atencion a clientes de Guadalupe. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Support (Isla Guadalupe)
🏢 Importante Empresa Del Sector
📍 Isla Guadalupe