Associate Manager - Shared Services at Uber Freight

About the role In this position, you will lead a dedicated team responsible for creating and implementing standardized workflows that align with freight transportation objectives. Your role will involve overseeing the daily operations of the team, managing operational costs, and ensuring effective communication with customers. You will also engage with stakeholders across various cultures, particularly in the United States and Canada, to foster collaboration and achieve shared goals.

Key facts

- Location: Monterrey, NL 64640, Mexico
- Engagement: Full-time, On-site
- Job Level: M1
- Req #: 2927

What you'll do

- Oversee and manage the daily activities and performance metrics of your team to ensure operational efficiency.
- Allocate workloads and develop staff schedules that align with business needs and objectives.
- Dedicate approximately 30% of your time to hands-on production tasks, ensuring you remain connected to the team's daily operations.
- Monitor both individual and team progress against established daily goals, providing guidance and support as needed.
- Design, implement, and refine operational processes to enhance workflow and productivity.
- Identify opportunities for improvement and propose innovative solutions to boost efficiency and service quality.
- Generate and distribute performance reports to both internal teams and external stakeholders, ensuring transparency and accountability.
- Support the professional development of team members through coaching, mentoring, and training initiatives.
- Promote a team culture that reflects the core values of the company,



encouraging collaboration and mutual respect.
- Establish and nurture collaborative relationships across various departments within the organization to facilitate effective communication and teamwork.

Requirements

- Fluency in English, with advanced skills in both written and verbal communication.
- A minimum of 3 years of experience in the logistics sector, specifically in roles related to transportation management, brokerage, or supply chain, demonstrating a history of increased responsibilities.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong analytical skills, with experience in data-driven decision-making processes.
- Excellent interpersonal skills, allowing for effective collaboration with diverse teams and stakeholders.
- A proactive approach to problem-solving, with a focus on achieving high-quality outcomes for both internal and external customers.

Nice to have

- Familiarity with root cause analysis techniques to identify and resolve operational issues effectively.
- A self-starter mentality, capable of working independently while managing time and priorities without direct supervision.
- Exceptional organizational skills,



enabling you to handle various tasks simultaneously while maintaining attention to detail.
- A forward-thinking attitude, with the ability to develop and implement new strategies that enhance operational effectiveness.
- Experience in high-pressure environments, demonstrating the ability to maintain urgency and focus on critical tasks.
- Previous experience in a collaborative team setting, contributing positively to team dynamics and outcomes.

Skills & tools

- Proficient in statistical data analysis techniques aimed at process improvement.
- Knowledge of root cause analysis methodologies to systematically address and prevent issues.
- Familiarity with performance reporting tools to track and communicate team metrics effectively.

Practical notes

- This position is based on-site in Monterrey, NL, Mexico, requiring your physical presence at the office.
- Candidates should be prepared for cross-cultural collaboration, as the role involves working closely with teams located in North America.
- The role offers a competitive salary, commensurate with experience, and opportunities for professional growth within a dynamic and innovative company.
- Visa sponsorship may be available for qualified candidates, ensuring that the best talent can join the Uber Freight team.

Visa sponsorship may be available for qualified candidates, ensuring that the best talent can join the Uber Freight team. This is an excellent opportunity for individuals looking to advance their careers in logistics and operations management while being part of a forward-thinking organization that values teamwork and innovation.

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📌 Associate Manager - Shared Services (Monterrey)
🏢 Uber Freight
📍 Monterrey