This is how you WOW:
Technical Expertise: Remote Robot Operations

Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols.

Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms.

Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency.

Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability.

Strategic Escalation & Technical Leadership

First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles.

Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required.

Development Feedback Loop: Translate complex field data and technical challenges into actionable insights for the development team to drive product evolution.

Education

Education: A degree in Mechatronics, Electronics, IT, Systems Engineering or similar.

Experience

2 years of experience,



basic understanding of service or application engineering for complex mechatronic machines. Specific experience with mobile robots is highly preferred.

Knowledge, Skills and Abilities

Language Skills: Good proficiency in English.

Rapid Tool Onboarding: Proven ability to gain proficiency in new software and browser-based analysis tools.

Analytical Synthesis: Skilled at identifying patterns in data and translating them into clear derivations.

Digital Fluency: "Tech-native" mindset with zero friction when adopting new hardware, or software-driven technologies.

Adaptability: Comfortable shifting digital workflows without loss of productivity.

Our Kärcher WOW-package:

We offer benefits like Saving Fund, Food Coupons, Medical & Life Insurance, Performance Bonus, Home Office and Flextime according to internal policies, etc.

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!
Together towards a clean world.

Ramiro Herrera | Talent Acquisition l

📌 Technical Robotic Specialist for Remote Diagnosis (Monterrey)
🏢 KNA de México
📍 Monterrey