Overview

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSupport Engineer, Associate The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.
Responsibilities:
Help users complete provisioning and onboarding technology set-up

Provide support for a fast growing group of team members in multiple divisions

Top notch customer focused support

Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users

Perform other tasks as needed by the Site Operations Lead and Asset Management leadership

Excellent written and verbal communication skills

Engaged in cross-train efforts amongst peers where applicable

Contribute to site level operational readiness, process improvements

Effectively manages up as needed

Self-aware of gaps in skills, works to improve

Frequent collaboration with site lead, acting as back-up when delegated to

Cross platform collaboration with immediate peers

Define, implement, and leverage process (change, incident, problem) management functions





Basic Qualifications:
Bachelor’s Degree

At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs

At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

Preferred Qualifications:
At least 3 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs

At least 3 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

At least 1 year of experience with Active Directory services integration

At least 1 year of experience with Google suite applications

At least 1 year of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)

At least 1 year of experience in MDM solution (Airwatch)

ITIL certification or A+ certification

Mac Integration Basics Certificate or at least 2 years of Mac support experience

Windows 10 Certificate or at least 2 years of Windows OS support experience

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. For technical support or questions about Capital One's recruiting process, please send an email to

📌 Support Engineer, Associate (Ciudad de México)
🏢 Capital one
📍 Ciudad de México