About the role

As a Client Executive at Gentrack, you will play a pivotal role in managing and nurturing client relationships within the utilities and transportation sectors. This position is designed for an individual who thrives in a dynamic environment and is passionate about delivering exceptional service to clients. You will be responsible for understanding client needs, providing tailored solutions, and ensuring that Gentrack's offerings align with their strategic objectives. Your expertise will contribute to the growth and success of both our clients and Gentrack.

Key facts

Location: Melbourne, Victoria Engagement: Employee

What you'll do

- Develop and maintain strong relationships with key stakeholders within client organizations to ensure their satisfaction and loyalty.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on project progress.
- Collaborate with internal teams, including product development and technical support, to deliver customized solutions that meet client requirements.
- Conduct regular business reviews with clients to assess their needs, gather feedback, and identify opportunities for upselling or cross-selling Gentrack's services.
- Monitor industry trends and competitor activities to provide insights and recommendations that enhance Gentrack's market position.
- Prepare and present proposals, contracts, and service agreements to clients, ensuring clarity and alignment with their expectations.
- Facilitate training sessions and workshops for clients to maximize their understanding and utilization of Gentrack's products and services.
- Manage project timelines and deliverables,



ensuring that all client commitments are met on schedule and within budget.
- Analyze client data and performance metrics to identify areas for improvement and drive strategic initiatives.
- Support the sales team in identifying new business opportunities and participating in the sales process as needed.
- Contribute to the development of marketing materials and case studies that highlight successful client engagements.
- Foster a culture of continuous improvement by sharing best practices and lessons learned with colleagues and clients alike.

Requirements

- A minimum of 3 years of experience in client management, account management, or a related field, preferably within the utilities or transportation sectors.
- Proven track record of successfully managing client relationships and delivering exceptional customer service.
- Strong communication and interpersonal skills, with the ability to engage effectively with clients at all levels of an organization.
- Excellent problem-solving abilities, with a proactive approach to identifying and addressing client needs.
- Familiarity with project management methodologies and tools, ensuring timely delivery of client projects.
- Ability to work collaboratively in a team environment while also demonstrating independence and initiative.

Nice to have

- Experience with software solutions related to utilities, transportation, or similar industries.
- Knowledge of regulatory frameworks and industry standards relevant to the utilities sector.
- Previous experience in a sales or business development role, with a focus on client acquisition and retention.

Skills & tools

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📌 Client Executive (Melbourne) (Ciudad de México)
🏢 Gentrack
📍 Ciudad de México