Service Desk Manager (Ejido de la Finca)

Service Desk Manager (Ejido de la Finca)

06 ago
|
Turtle Trax
|
Ejido de la Finca

06 ago

Turtle Trax

Ejido de la Finca

Requirements

5 years of experience managing a team of 15-20 professionals and driving effective service desk operations.

Fluent English communication (B2-C1) with clear pronunciation and professional vocabulary.

Strong team management skills: motivating staff, managing workloads, and applying corrective actions to improve performance.

Experience preparing and implementing action/remediation plans.

Ability to act as the primary client escalation point: manage, de-escalate, and resolve escalations with confidence.

Solid Major Incident Management (MIM) knowledge and experience following ITIL processes, including timely engagement of appropriate stakeholders.

On site: Saltillo, Monterrey.

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📌 Service Desk Manager (Ejido de la Finca)
🏢 Turtle Trax
📍 Ejido de la Finca

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