Responsibilities

Support software deployment, updates, and security patches on employees’ devices.

Oversee compliance with security policies and address vulnerabilities.

Provide Level 2 support: resolve escalated technical incidents requiring system-level or network policy intervention.

Manage Active Directory user lifecycle (creation, deletion, modification) and apply/maintain Group Policies (GPOs).

Qualifications

Typically requires 3-5 years relevant experience.

Endpoint management knowledge.

Monitoring and security experience.

High School Diploma or equivalent.

Strong knowledge of Windows operating system environment.

Solid client service skills.

A+ desktop or equivalent certification required; additional certifications for various hardware platforms may be required.

Must be able to perform essential responsibilities with or without reasonable accommodations.

Desirable Skills





Knowledge or prior experience with Microsoft Intune / Endpoint Manager (mobile device management and MDM/MAM policies).

Basic understanding of Azure Active Directory / Entra ID.

Work Location
Venustiano Carranza, CDMX, Ciudad de México.

Work Schedule
Rotating schedules: 8 a.m. to 5 p.m., 9 a.m. to 6 p.m., and 11 a.m. to 8 p.m., with weekend on‑call duties.

Equal Opportunity Employer
NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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📌 Desktop Support Associate-Field Tech (Heroica Puebla de Zaragoza)
🏢 Ntt Data North America
📍 Heroica Puebla de Zaragoza