Customer Support Specialist II – North America, Ciudad de Mexico – On site

Responsibilities
The Customer Support Specialist II supports end‑to‑end execution of freight shipments, ensuring on‑time performance, accurate system updates, and exceptional customer service. The role maintains strong communication with customers, carriers, and internal stakeholders, resolves service issues, and supports continuous improvement initiatives.

Basic Qualifications

Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.

Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems.

Coordinate customs documentation, transfers for cross‑border shipments, and warehouse scheduling.

Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.

Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.

Ensure that the Uber Freight system reflects accurate and up‑to‑date information for all active shipments.

Train and support interns or new team members on daily execution tasks and best practices.





Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.

Preferred Qualifications

At least 1‑2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus.

Strong organizational and multitasking skills in a high‑volume, time‑sensitive environment.

Excellent communication skills (written and verbal), customer‑focused mindset.

Attention to detail and ability to follow structured processes and documentation requirements.

Team player with a proactive, solution‑oriented attitude.

Advanced English skills; this position will have a significant impact on US‑based operations.

Equal Opportunity/Affirmative Action (EEOC)
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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📌 Logistics Support Specialist II - Ciudad de México- Intermodal (Tlalnepantla de Baz)
🏢 Uber Freight
📍 Tlalnepantla de Baz