Descripción del empleo

The Customer Care provides foundational support to the Customer Care team by handling basic customer interactions, order entry, and administrative tasks. This role focuses on learning core processes, understanding product lines, and developing problem-solving skills under guidance from more senior team members. This position serves as the starting point for a career path within Customer Care, building the operational knowledge and customer service expertise needed.
The Customer Care Representative must exhibit the behaviors of the WireCo Business System (WBS):
Teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength
Accountable – celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
Self-Aware – demonstrates an understanding of our strengths and needs, considering how our actions impact others
Noble Intent – acts in the interests of others, approaching our work with integrity to ensure the best outcome
Determined – takes initiative, share ideas and find solutions to win and achieve our goals
Transparent – promotes open and honest communication and constructive feedback for clarity and truth
Curious – seeks knowledge and outside input to test our way of thinking, challenging the status quo
Duties & Responsibilities
Respond to basic customer inquiries via phone and email, ensuring accurate and timely communication.




Enter simple quotes and orders into ERP/CRM systems.
Primarily responsible for entry level operational support and administrative tasks; escalates any complex or international.
Maintain up to date customer and order records.

Requisitos

Bachelor’s degree in Logistics and Transportation, International Trade, International Business, Business Administration, or a related field.
0–1 years of customer service experience (including internships, co-ops, or entry level roles).
Willingness to learn and develop professionally within Customer Care.
Basic proficiency with Microsoft Office (Outlook, Word, Excel).
Strong attention to detail and organizational skills.
Excellent interpersonal and communication skills, with eagerness to work in a team environment.
Intermediate level of spoken English.
Preferred Qualifications
Experience with ERP Applications: JDEdwards, Oracle or SAP desirable
Hands on experience with Salesforce or other CRM systems.
Knowledge of international trade processes and integral customer management.

Información adicional

Materials and equipment used directly
Standard office equipment: computer, mouse, keyboard, telephone, multifunction photocopier
Additional Information:
All applicants will be considered
Must be legally able to work in Mexico without restrictions
Must be over 18 years of age
Equal opportunity

📌 Customer Care Representative (Ciudad de México)
🏢 Wireco Worldgroup
📍 Ciudad de México