About the role

This position is based at our Monterrey Center of Excellence, focusing on logistics operations for the United States and Canada. You will manage shipment data, coordinate appointments, track freight, and resolve delivery issues within a specialized 4x4 rotating shift schedule.

Key facts

- Location: Monterrey, NL 64640, Mexico
- Engagement: Full-time, Onsite
- Salary: Salaried position, Req #2542

What you'll do

- Analyze available data to determine necessary steps for resolving shipment issues.
- Contact carriers and facilities directly to expedite the resolution of escalations.
- Maintain professional relationships while addressing the concerns of customers and carriers with empathy.
- Provide consistent status updates to all involved parties during the resolution process.
- Determine the urgency of incoming issues to establish your daily task priority.




- Contribute feedback and suggestions to improve operational systems and internal processes.
- Adjust to the needs of a dynamic, evolving team environment.

Requirements

- Advanced proficiency in English, both written and verbal.
- Minimum of 2 years of customer interaction experience, or a bachelor degree combined with 1 year of customer interaction experience.
- Ability to work a 4x4 shift pattern: 10-hour shifts for 4 days followed by 4 days off.
- Availability for 14:00-24:00 shifts on weekdays and 10:00-20:00 shifts on weekends.

Practical notes

- No immigration sponsorship or transfer is available for this role.
- Uber Freight is an Equal Opportunity/Affirmative Action employer.

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📌 Customer Support Specialist II 4x4 2nd shift (Monterrey)
🏢 Uber Freight
📍 Monterrey