Manager Customer Care Location: Parque Logistico San Martin Obispo Park II, Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico. Full‑time position.
Responsibilities Customer support, quality assurance, and support.
Workforce management.
Oversee all representative activities, including coaching, calibration, and monitoring with support of the QA team.
Manage all front‑ and back‑line call center processes.
Oversee customer experience for digital platforms (Facebook, Twitter).
Manage a team of employees or multiple locations, including contractors, across all categories (operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory, deputy management).




Disciplinary action up to and including dismissal.
Qualifications Two years of university/college education or equivalent.
Proficiency in English (TOEIC score of at least 600).
Five years of business experience, including at least two years in call center experience.
Previous management or supervisory experience in a service environment (preferred).
Strong interpersonal, written, and verbal communication skills.
Excellent planning and organizing skills.
Effective presentation and leadership skills.

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📌 : Manager Customer Care (Cuautitlán Izcalli)
🏢 Fedex Express México
📍 Cuautitlán Izcalli