Customer Care Operations Lead — QA, WFM & Coaching (Cuautitlán Izcalli)

Customer Care Operations Lead — QA, WFM & Coaching (Cuautitlán Izcalli)

06 ago
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Fedex Group
|
Cuautitlán Izcalli

06 ago

Fedex Group

Cuautitlán Izcalli

FedEx Group in Mexico is seeking a senior customer support and operations manager to oversee a team across locations. You will coach and monitor staff with QA support, and manage front and back office call center processes while ensuring excellent customer experience across digital platforms (Facebook, Twitter).
The idóneo candidate has five years business experience, including two in call centers, English proficiency (TOEIC 600+), and prior supervisory roles in a service environment.

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📌 Customer Care Operations Lead — QA, WFM & Coaching (Cuautitlán Izcalli)
🏢 Fedex Group
📍 Cuautitlán Izcalli

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