Overview:

Drive client success through operational excellence. As a Managed Services Operations Manager at Xerox, you will lead the delivery of contracted services for high-value clients, ensuring performance standards are exceeded and client relationships remain strong and solution-focused.
What You’ll Do:
Lead end-to-end delivery of managed services contracts, ensuring SLAs and KPIs are consistently met or exceeded

Manage customer financial performance (P&L;), contract modifications, and operational governance activities

Deliver ongoing service improvements by identifying operational efficiencies and innovation opportunities

Serve as the primary point of contact for client stakeholders across business levels, offering strategic support and day-to-day operational guidance





Oversee core functions such as install base accuracy, hardware fulfillment, inventory forecasting, device lifecycle management, issue escalation, training needs, and vendor coordination

What You Need to Succeed:
Experience managing complex service delivery operations or client-focused contracts

Strong skills in financial oversight, client communication, and continuous improvement

Proven ability to lead cross-functional teams and external partners

High attention to detail with a proactive approach to resolving service issues

Degree, diploma, or equivalent work experience in business, operations, or a related field preferred

📌 Customer Operations (Ciudad de México)
🏢 Xerox
📍 Ciudad de México