Job Title: Technical Architect

Key responsibilities

- Acts as a liaison between Support Services, PMG, Consulting Services across products.

- Available on call (on shift basis) for extreme emergencies / critical site down issues.

- Demonstrates and adheres to best practices of all internal Support Services polices and procedures.

- Ensures quantity and quality content in the knowledge base.

- Add value by developing knowledge article as well as working on operational improvements

- Escalates issues that may have a negative financial or relationship impact.

- Performs customer performance reviews and Health Checks.

- Provides advice to customers and product / implementation teams regarding industry best practices and process methodology.

- Provides functional and/or technical support during a customers product implementation and “go-live” periods.

- Understands the business features and functionality to be provided by the product.

- Works in a cross-functional capacity to support quality design, development and testing.

- Works with other analysts to progress and resolve sensitive and complex issues, in addition to maintaining their assigned caseload.

- Monitors and actions BY solutions for SaaS customers, Continuously improving solution stability by early detection and resolution, as well outflow and recurrence prevention of incidents

What we’re looking for:

- Strong analytical/problem solving skills,



ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals

- Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders

- Familiarity with retail domain and order management systems is a must

- Experience with scripting tools like JMeter and python

- Experience with microservices architecture and experience developing applications using Spring Boot.

- Must be familiar with queries to pull up data from Cassandra and mongodb

- Experience with Azure, including deployments, monitoring, and DevOps methodologies. Familiarity with Kubernetes for container orchestration, deployment, scaling, and management of cloud-native applications is required. Experience with tuning, extracting data from Cassandra and/ Mongo DB

- Experience with monitoring tools like Grafana

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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📌 Technical Architect (Monterrey)
🏢 Blue Yonder
📍 Monterrey