Duties

Responsible for the overall operation and success of the hotel; train all staff according to franchise and company standards; create an atmosphere of success and implement policies and procedures that motivate and encourage staff to achieve goals and performance expectations; maximize profits and control expenses; establish relationships within the community by being actively involved with local Chambers of Commerce, CVBs, Lodging Associations and other organizations promoting community and service. Duties include:

- Budgeting: assist in developing annual operational budgets, implement budgets, rate strategies and other financial plans to maximize profits of the hotel; review monthly, quarterly and yearly profit and loss statements to ensure that goals are being met (exceeded) and/or define areas that need improvement and make necessary adjustments within the hotel's operation to reach these goals.
- Revenue Management: Determine rate strategies and levels; set minimum and maximum length of stays based on the demand for hotel rooms; balance all inventory and room types; manage overbooking strategies; communicate with Sales Department about high demand seasons and minimum rates for those periods; set revenue and ADR targets for front desk/sales staff; monthly revenue meetings with the Brand Team where required.
- Human Resources: Hires, trains and motivates all staff to accomplish goals and vision for the hotel as outlined by the company and franchise standards; manages schedules and payroll to ensure that costs are not too high; oversees department heads and their departments, communicating areas that need improvement and giving positive reinforcement for jobs well done; maintain high employee morale and a well-trained, qualified staff; provide disciplinary action as necessary that may include termination of employees if there is just cause; delegate responsibilities and follow-up to ensure completion.



Maintain accurate and complete employee files and documentation. Coordinate benefits and ensure that employees are aware of any benefits packages that apply to them. Assure compliance with all local, state, and federal laws pertaining to employment and the communication of those said laws to the employees.
- Administrative/Accounting: responsible for all daily, weekly, and monthly reporting of revenues, occupancy, ADR, etc…as required by the franchise and company; ensure that all reports are accurate; daily bank deposits and reconciliation; approves all purchases and requests for purchases; maintenance and collection of all accounts receivable; processing of invoices and submitting them to the accountant according to the company standards. Review and report payroll to the accounting office.
- Operations: Overall performance, maintenance and cleanliness of hotel; ensure that all functions and groups are attended to and all guests are satisfied with their stay and/or event at the property; oversee all food and beverage operations; inspection of property and guest rooms on a regular basis to ensure that all standards are met and that the property is taken care of; implements all safety and security policies as determined by the company, franchise, OSHA, and any other state and local authorities; proper handling of guest complaints in a timely manner.
- Sales and Marketing: developing rate strategies, marketing plans and other sales activities to generate maximum revenue; forecasting hotel revenue and planning expenses accordingly; being an active member of local Chambers of Commerce, Convention and Visitor's Bureaus, Lodging Associations, and any other community or service organizations; sell potential guests both inside and outside the hotel.
- Any other responsibilities or tasks delegated by the executive management of the Management Company, ownership, or franchise that they deem necessary or appropriate.

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📌 General Manager (Ciudad General Escobedo)
🏢 Hospitality Solutions
📍 Ciudad General Escobedo