Key Account Manager - E-commerce & Payments at Spin Careers.

About the role Spin is a FEMSA business unit focused on simplifying financial and digital interactions for users.

Key facts Location: Ciudad de México, México; Monterrey, México; Engagement: Full-time; Team: NetPay

What you’ll do

- Develop and oversee a portfolio of AAA and AA accounts.
- Create and execute strategies for retention, cross‑selling, and up‑selling to increase revenue per client.
- Monitor account health to proactively mitigate churn.
- Serve as the primary liaison between clients and internal departments including product, operations, tech, and growth.
- Identify market trends and value-added partnerships to expand product penetration.
- Manage high‑pressure situations and complex escalations.
- Build and maintain relationships with C‑level stakeholders.
- Conduct business reviews and present data‑driven narratives to clients.

Requirements

- 5 to 7 years of experience in Key Account Management or B2B/B2B2C consultative sales.
- 4 years of experience in e-commerce services such as payment gateways, online store platforms, or risk control.
- Bachelor degree in Business Administration, Finance,



Economics, Industrial Engineering, International Business, or related fields.
- Proven track record of negotiating with C‑level executives and managing high‑revenue quotas.
- Expertise in acquisition models including discount rates, POS, revenue share, and interest‑free installments.
- Ability to analyze transactional dashboards and identify consumption trends.
- Experience coordinating basic technical integrations.

Skills & tools

- CRM: Advanced proficiency in platforms like Salesforce or HubSpot.
- Data Analysis: Intermediate to advanced Excel skills including pivot tables and database management, plus familiarity with BI tools.
- Presentations: Proficiency in PowerPoint or Google Slides.
- Communication: Strong storytelling abilities and executive‑level presentation skills.

Practical notes Spin promotes a diverse and inclusive workplace. We provide equal opportunities regardless of race, national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

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📌 Key Account Manager – E-commerce & Payments (Monterrey)
🏢 Spin Careers
📍 Monterrey