Descripción del empleo

The Customer Care provides foundational support to the Customer Care team by handling basic customer interactions, order entry, and administrative tasks. This role focuses on learning core processes, understanding product lines, and developing problem-solving skills under guidance from more senior team members. This position serves as the starting point for a career path within Customer Care, building the operational knowledge and customer service expertise needed.

The Customer Care Representative must exhibit the behaviors of the WireCo Business System (WBS):

- Teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength
- Accountable – celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
- Self-Aware – demonstrates an understanding of our strengths and needs, considering how our actions impact others




- Noble Intent – acts in the interests of others, approaching our work with integrity to ensure the best outcome
- Determined – takes initiative, share ideas and find solutions to win and achieve our goals
- Transparent – promotes open and honest communication and constructive feedback for clarity and truth
- Curious – seeks knowledge and outside input to test our way of thinking, challenging the status quo

Duties & Responsibilities

- Respond to basic customer inquiries via phone and email, ensuring accurate and timely communication.
- Enter simple quotes and orders into ERP/CRM systems.
- Primarily responsible for entry level operational support and administrative tasks; escalates any complex or international.
- Maintain up to date customer and order records.

📌 Customer Care Representative (Ciudad de México)
🏢 Wireco Worldgroup
📍 Ciudad de México