Responsibilities

- Ensure follow-up to the workshop process.
- Ensure constant communication between the customer and the workshop to level workloads and customer satisfaction.
- Ensure service closure.
- Book appointments to service units.
- Receive the customer and create the WO, book appointments and provide quotes.
- Inform the customer about pending and additional work.
- Constantly inform the customer about the status of their unit in the workshop.
- Notify the customer that the unit is ready.

Requirements

- 1 to 2 years in customer service, reception, or administrative roles in workshops or service centers.
- Basic knowledge of vehicles and automotive services.
- High school, Associate degree and/or Bachelor's degree completed.

Hard Skills

- Work Order Creation
- Appointment Booking
- Basic Automotive Knowledge

Soft Skills

- Communication Skills
- Customer Interaction

Certifications & Qualifications

- High School Diploma
- Associate Degree
- Bachelor's Degree

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📌 Parts Advisor – Support Professional 2 (Tijuana)
🏢 Jobtailor
📍 Tijuana