DEPARTMENT: Retail
REPORTS TO: Brand Manager
LOCATION: Palacio de Hierro | Cancún
ROLE TYPE: Full-Time
ABOUT ORLEBAR BROWN & CHANEL Founded in 2007, Orlebar Brown was created with a clear vision: to redefine holiday clothing by combining tailored design, functionality, and luxury craftsmanship. The brand quickly established itself as a leader in premium menswear, particularly known for its iconic tailored swim shorts and refined resort lifestyle collections. In 2018, Orlebar Brown became part of CHANEL, marking a strategic partnership that reinforces the brand’s positioning within the integral luxury landscape. With CHANEL’s support, Orlebar Brown has continued its international expansion while preserving its entrepreneurial spirit, design integrity, and commitment to exceptional quality and customer experience.
THE POSITION As a Client Advisor, you will be a key brand ambassador for Orlebar Brown, representing the brand’s values, heritage, and luxury service standards on the sales floor. Reporting directly to the Store Manager, this role is fundamental in delivering an elevated client experience, driving sales performance, and supporting the day-to-day operational excellence of the store. Based in Los Cabos—a destination market with a strong luxury and international clientele—the Client Advisor is expected to demonstrate strong product knowledge, refined selling skills, and a genuine passion for client engagement, contributing to the store’s commercial success and brand reputation.
KEY ROLES AND RESPONSIBILITIES Sales & Client Experience Drive individual and store sales results by delivering a personalized, high-touch client experience aligned with Orlebar Brown luxury standards.
Build, maintain, and actively develop a client base, including client book management and follow-up to drive repeat business.
Engage proactively with local and international clients, adapting the selling approach to a resort and destination-driven environment.
Support product launches, seasonal stories, and brand initiatives on the sales floor.




Brand Representation & Standards Act as a brand ambassador at all times, ensuring that brand values and visual standards are consistently reflected in client interactions and store presentation.
Maintain impeccable standards of store cleanliness, merchandising, and visual presentation in line with company guidelines.
Support visual merchandising updates and floor refreshes as required.
Operational Support Assist the Store Manager in daily store operations, including opening and closing procedures when acting as Key Holder.
Support cash handling, store banking, and cash-up procedures in accordance with company policies.
Ensure security of the store premises, stock, and all company assets at all times.
Assist with stock management activities, including receiving deliveries, replenishment, and cycle counts.
Complete and submit required operational paperwork and reports when requested.
Collaboration & Communication Work collaboratively with the store team to achieve shared sales targets and deliver a cohesive client experience.
Maintain effective communication with store management regarding client feedback, product performance, and operational needs.
Liaise with Head Office teams as required, following established communication channels.
SKILLS AND EXPERIENCE Excellent verbal and written communication skills; strong customer service orientation is essential.
Previous experience in high-end or luxury retail is required; menswear experience is a plus.
Demonstrated ability to generate sales and drive footfall, including during quieter trading periods.
Proven experience in building and managing a client base and client book.
Comfortable using POS systems and basic computer applications.




Strong organizational and planning skills with high attention to detail.
CANDIDATE PROFILE A proactive and solution-oriented mindset, with the ability to address challenges calmly and effectively.
A strong sense of ownership and accountability for personal performance and contribution to team results.
A practical multitasker who can manage details while maintaining awareness of broader store objectives.
A self-starter who works well independently and collaboratively within a team environment.
Enthusiastic, professional, and genuinely passionate about luxury retail and client service.
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

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📌 Client Advisor | Orlebar Brown | PH Cancún
🏢 Chanel
📍 Cancún