Job Overview

Customer Support, Quality Assurance & Support, Workforce Management. Oversee all representative activities (including coaching & monitoring with support of QA team), all front/back line CC processes, CE for Digital Platforms (FB, Twitter).

Responsibilities

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory, and deputy management. Management responsibilities include disciplinary action up to and including dismissal.

Skills

- Interpersonal skills, written & verbal communication skills
- Planning & organizing skills
- Presentation skills
- Leadership skills

Qualifications

- Two years university/college or equivalent.
- Proficiency in English (TOEIC 600 points).
- Five years business experience, including two years of call center experience.
- Previous management or supervisory experience in a service environment strongly preferred.

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📌 : Manager Customer Care (Cuautitlán)
🏢 Fedex Group
📍 Cuautitlán