Senior Order Manager
This position is only accepting applicants already located in Costa Rica.

Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its general integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Responsibilities

Owns the entire lifecycle of a WWT Order from creation to final product delivery to the customer, which includes transactional inputs. This level of order management requires deep system and supply chain knowledge, as well as the ownership of strategically troubleshooting and resolving complex order related issues

Acting as the key point of contact and liaison to the customer and operations; ultimately accountable for customer delight.

Creating and maintaining accurate order-related data/information in WWT's ERP systems.

Taking a self-driven approach to proactively identify and solve problems to mitigate risk and develop contingency plans both individually and through their team(s).

Leading cross-functional accountability throughout WWT Supply Chain





Creating and consuming reports/data to direct daily tasks that drive execution and ensure customer requirements, KPI's, and contractual agreements are satisfied.

Leading direct customer interaction to provide updates, data-driven insights, and communicate risks

Drive a continuous improvement mindset to enhance current processes and achieve operational excellence.

Responsible for the successful onboarding of new customers to ensure customer delight, and operational effectiveness.

Leading the training and skills development of other employees within the team

Overseeing cross-functional issues and ensuring all functions within the organization are performing to program expectations.

Qualifications

Bachelor's Degree Business, Supply Chain Management or related field required.

3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment.

3+ years in customer facing experience.

Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.).

Previous experience using Excel

Knowledge, Skills, And Abilities

Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work

Efficiently and effectively communicates information to promote collaboration and HPT (High Performing Team)

Able to convey ideas clearly and succinctly through written communication

Persistent and determined in the face of adversity

Effectively manages their time to deliver work efficiently

Always applies a customer service mindset and strives to deliver customer delight

Demonstrates effective prioritization skills in an environment with many competing demands

Applies superior critical thinking skills to identify solutions to difficult problems

Comfortable and effective in presenting to and closely working with senior leadership





Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues

Proficiently establishes and continuously improves processes to deliver optimal organizational value

Demonstrates ability to work independently on routine assignments

Ability to demonstrate a work ethic consistent with WWT's Core Values

Demonstrated ability to work independently on routine assignments

Ability to demonstrate a work ethic consistent with WWT's Core Values

This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight

The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands.

Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)

This role will be expected to work in an open-office environment with desk sharing/hoteling practices

Travel between our Maryland Heights, MO and Edwardsville, IL locations is common

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness Program

Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

Additional Perks: Employee Assistance Program, Employee Discount Program, and more!

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

THIS POSITION IS ONLY ACCEPTING APPLICANTS ALREADY LOCATED IN COSTA RICA
#J-18808-Ljbffr

📌 Sr. Order Manager - Costa Rica (Centro)
🏢 World Wide Technology
📍 Centro