Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Hybrid position to work 3 days a week at the Mexico City office.

ID: 19964

Responsibilities and Duties

- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
- Automate manual processes to increase efficiency and reduce risk.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Work closely with the engineering team to drive resolution of client issues.
- Participate in on-call rotations and respond to incidents as needed.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience.
- Create documentation/runbooks and code snippets to share with clients and internal engineering teams

Key criteria

- Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- Must have a basic knowledge of UI and API integration.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Mandatory Skills

Java or any object-oriented programming language, Linux,



SQL (between Linux and SQL, candidate should be strong in at least one of them)

Basic Qualifications (Required skills)

- Bachelor’s degree in information technology, Computer Information Systems, Computer Science, or a related field.
- 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.
- Good Linux Scripting/Development skills – JAVA, Python (any).
- Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
- Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
- Knowledge of Devops dependencies – code review, builds, repositories, packages, distribution.
- Knowledge of config management – chef, puppet, ansible and related languages. groovy, go, json, yml, ini (any)
- Strong analytical and troubleshooting capabilities.
- Excellent soft skills & Communication (Verbal and Written).
- Must be willing to work in rotational shifts.
- Ability to Multi task in high paced environment.
- Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.

Preferred Qualifications (Nice to have)

- Having worked in environment supporting 10000+ servers a plus.
- Multiple Application Support Experience a plus.
- ITIL and ITSM experience a plus.
- Global clients facing Support team experience a plus.
- Able to work within a Integral team, prior experience a plus.
- Prior experience with Financial Institution a plus.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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📌 Production Support Engineer (Java, SQL, Linux) (Ciudad de México)
🏢 Encora
📍 Ciudad de México