Spanish English Bilingual Knowledgeable in Anti-virus software and remote technical troubleshooting is a must
Hiring Budget: $1,000 USD/month
Working Condition: Full time agent
Schedule: 5:00 AM - 9:00 AM Pacific Time, Monday - Friday with occasional weekends and US holiday shifts
Is This YOU? Then We Want to Meet You
We’re looking for a Spanish Bilingual tech-savvy Technical/Customer Support professional with at least 6 months of experience in customer service, sales, or technical support. The idóneo candidate can multitask efficiently, troubleshoot customer issues through chat, email, or calls, and deliver timely, high-quality resolutions.
Requirements
- Minimum of high school diploma or equivalent required, post high school education preferred.
- Fluent in spoken and written Spanish
- 6+ months customer service, sales, or technical support experience required.
- Software/platforms required: MS Teams, Salesforce, Bomgar, Dexter is preferred.
- Technical certifications including A+, Network+,
Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired.
- Ability to work on multiple projects and tasks simultaneously in an efficient manner.
- Must be available to work days, evenings, weekends, and holidays - as needed - to meet the demands of the department and our customers.
- Must have the flexibility to work overtime on short notice - as requested - by the management team.
- Must have a history of good attendance.
Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To:
GOALS and OBJECTIVES
- Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
- Acc
📌 Spanish Bilingual Technical Support Representative for Cybersecurity Company (Ciudad de México)
🏢 Ltvplus
📍 Ciudad de México
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