Description
Collections Specialist
Accounts Receivable | Payment Recovery | Outbound Collections | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.
This is a high-volume, outbound collections role where you’ll engage customers, resolve outstanding balances, and help maintain healthy cash flow through persistent follow-up and professional communication.
You’ll be responsible for managing overdue accounts from initial outreach through payment resolution while maintaining accurate documentation and delivering an excellent customer experience.
If you’re confident on the phone, resilient in challenging conversations, and motivated by achieving measurable results, this role is an excellent opportunity.
What You’ll Own
Collections & Payment Recovery
- Make 100+ outbound calls daily to customers with overdue accounts.
- Follow up consistently through phone calls and email until payment is received or resolved.
- Navigate gatekeepers to reach decision-makers responsible for payments.
- Handle objections professionally and negotiate payment commitments.
- Maintain strong follow-up discipline to reduce outstanding receivables.
- Help protect company cash flow through timely collections.
Billing Issues & Account Resolution
- Investigate billing discrepancies and customer concerns.
- Identify root causes of delayed payments.
- Coordinate with internal departments to resolve issues impacting collections.
- Ensure customers receive timely updates throughout the resolution process.
- Escalate complex issues when necessary.
CRM Management & Documentation
- Maintain accurate records of all customer interactions within Salesforce or similar CRM platforms.
- Document payment commitments, follow-up activities, and account status updates.
- Track outstanding accounts and ensure no follow-
📌 Collections Specialist (México)
🏢 Pavago
📍 México