i’m helping soutec llc find a top candidate to join their team full-time for the role of level 3 engineer .

you will drive infrastructure reliability and mentor technical teams to deliver impactful solutions.

compensation:

provide your expected compensation while applying.

location:

remote (for mexico, colombia, ecuador, argentina, peru, chile, venezuela, paraguay, costa rica residents)

mission of soutec llc:

"the focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment."

what makes you a strong candidate:

- you are an expert in it infrastructure.
- you are proficient in active directory (ad), configuration, dhcp, iis (internet information services), installation, microsoft 365, powershell, root cause analysis, standard operating procedures (sop), technical documentation, technical maintenance, and warehousing.
- english - fully fluent.

responsibilities and more:

the level 3 engineer provides advanced technical expertise across infrastructure, systems, and client environments, acting as a senior escalation point for complex support issues. The role involves working directly with customers, internal teams, and partners to design, implement, troubleshoot, and optimize hardware and software solutions, balancing hands-on execution with customer communication and service reliability. This is a full-time role that requires participation in an on-call rotation and may require travel to customer sites.

responsibilities:





- serve as the primary escalation point for pod leads after level 1 and level 2 troubleshooting has been exhausted.
- provide advanced installation, configuration, support, and maintenance for physical and virtual servers, storage, routing, switching, and firewall platforms.
- configure, administer, and optimize desktops, servers, and enterprise services such as active directory, dns, dhcp, iis, email, and authentication systems.
- diagnose system, network, and application issues.
- identify root causes and implement long-term, scalable solutions.
- manage and prioritize multiple tickets, incidents, and service requests in high-pressure environments while maintaining strong documentation.
- deliver exceptional customer service by clearly explaining technical issues and solutions to clients and stakeholders.
- provide technical consultation and engineering assistance to the projects team.
- analyze recurring incidents and recommend permanent corrective actions, automation opportunities, or infrastructure improvements.
- develop and maintain technical documentation, sops, and knowledge base articles.
- provide technical leadership by mentoring level 1, level 2, and pod leads.
- review escalated troubleshooting.
- respond to after-hours incidents and system outages as part of an on-call rotation.

job benefits:

- healthy work environment.

your potential leader:

- valeria caro - analista de talento humano

more at

📌 Level 3 engineer (México)
🏢 Emma of Torre.ai
📍 México