to be considered for this role, you must share a 1-minute video introduction of yourself. You can email it to . We are urgently hiring for this role.

about the role

we're hiring a bilingual remote patient coordinator / sales representative to support a multi-location u.s. dental practice group. In this role, you'll be the first point of contact for prospective patients — handling inbound inquiries, following up on leads, and guiding people through scheduling their first appointment or committing to recommended treatment plans. You are not selling a product cold — you're converting interest into booked, paying patients.

fluency in spanish and english is required, since you'll be speaking directly with both english- and spanish-speaking patients.

responsibilities

- respond promptly to inbound patient inquiries (phone, text, chat, web form leads)
- follow up on warm leads (past inquiries, missed appointments, incomplete bookings) to convert them into scheduled visits
- explain services, pricing, financing/insurance options, and promotions clearly to prospective patients
- overcome common objections (cost, insurance, anxiety about dental visits) with empathy and professionalism
- schedule and confirm appointments across multiple practice locations
- follow up with patients who received treatment plans but haven't scheduled, to encourage booking




- maintain accurate records of patient interactions in the practice management/crm system
- meet monthly targets for booked appointments / conversion rate
- coordinate with front-office and clinical staff to ensure smooth scheduling

requirements

- fluent, professional-level spanish and english (spoken and written) — non-negotiable
- prior experience in patient coordination, dental/medical front office, appointment setting, or phone-based sales
- warm, patient-facing communication style — comfortable talking to people who may be nervous or price-sensitive
- strong follow-up discipline and organizational skills
- comfortable with outbound calling/texting to warm leads
- reliable high-speed internet and a quiet home workspace
- availability to work u.s. business hours (specify time zone)

preferred qualifications

- experience working with u.s. dental or medical practices
- familiarity with dental practice management software (dentrix, eaglesoft, open dental, etc.) or a crm
- experience discussing insurance, financing plans (e.g., carecredit), or payment plans with patients

what we offer

- competitive base pay + performance bonus/commission on booked appointments
- fully remote position
- training provided on practice systems and script

📌 Medical sales representative (México)
🏢 CapitalMed Solutions
📍 México