Senior Functional Analyst in Trade Surveillance Operations
The Role
We’re looking for a Senior Functional Analyst in Trade Surveillance Operations to join our team, reporting to the Team Manager, Trade Surveillance Services. In this role, you’ll help deliver exceptional client experiences by providing functional support, driving issue resolution, and helping clients maximize the value of Nasdaq’s Trade Surveillance solutions.
You’ll fit right in if you’re analytical, client-focused, and enjoy working across teams and time zones. You thrive in fast-paced environments, take ownership of challenges, and are motivated by delivering high-quality outcomes for clients around the world.
What You’ll Do
- Serve as the primary point of contact for client functional support inquiries and incident management activities.
- Partner with general cross-functional teams to investigate issues, coordinate resolutions, and ensure timely client communication.
- Deliver product training and knowledge-sharing sessions for clients and internal stakeholders.
- Create, maintain,



and improve user documentation, operational procedures, and support materials.
- Gather, analyze, and communicate client feedback and enhancement requests to support product improvements.

What You’ll Bring
- Bachelor’s degree in Finance, Business, Economics, Technology, or equivalent experience.
- 3+ years of experience in client support, business analysis, financial technology, market operations, or a related field.
- Proven ability to analyze complex issues, identify solutions, and manage multiple priorities effectively.
- Strong communication skills with the ability to collaborate across global and cross-functional teams.
- Proficiency with Microsoft Office tools and experience working with ticketing or case management systems.

Nice to Have
- Knowledge of financial markets, trading workflows, or market surveillance processes.
- Experience in a client-facing role within fintech, capital markets, or a regulated indu

📌 Senior Functional Analyst in Trade Surveillance Operations (Ciudad de México)
🏢 ADTM Adenza Technology de Mexicode CV
📍 Ciudad de México