Position Overview:

We are seeking a Training Specialist I to help ensure our customers have a superior experience every time they interact with Diligent’s suite of products and services. This role focuses on delivering high-quality initial training following purchase, as well as ongoing coaching for users at all levels throughout their relationship with Diligent.

As a member of the Training team, you will join a group that is passionate about living Diligent’s corporate values and fostering a friendly, positive, and customer-centric culture. The team is committed to helping customers succeed by delivering memorable training experiences that drive product adoption, customer satisfaction, and referrals.

Key Responsibilities
- Deliver engaging training sessions that drive product adoption and achieve high customer satisfaction (CSAT) scores.
- Manage and deliver product training via virtual conferencing tools (e.g. Zoom, Microsoft Teams) and webinar platforms (e.g. BigMarker).
- Facilitate individual, group, webinar, and in-person training sessions with confidence and professionalism.




- Create training resources and learning content using professional tools (e.g. iSpring, Iorad).
- Develop clear, customer-facing training videos to support product education.
- Observe training interactions and identify opportunities that may lead to potential lead generation, as appropriate.
- Accurately log all training activities in internal systems for reporting and tracking purpose.
- Handle training-related client requests and queries, along with other administrative tasks as required.
- Travel occasionally for professional development, customer workshops, or internal meetings.

Required Experience/Skills
- 0–3 years of relevant professional experience.
- Strong planning, organization, and time management skills.
- Customer-focused mindset with a passion for delivering excellent service.
- Effective interpersonal, communication, and presentation skills, with the ability to be bo

📌 Training Specialist (Guadalajara)
🏢 Diligent
📍 Guadalajara