About the role

Purpose

To proactively manage customer interactions—both potential and existing—by providing exceptional support to the company’s sales and service functions. This role involves assisting with in-house engineering tasks related to product, process, and software enhancements. Additionally, it includes conducting product demonstrations, trials, installations, commissioning, maintenance, and troubleshooting at client sites as needed. The role also focuses on routine and corrective remote calibration of analysers. Responsibilities also extend to delivering presentations, generating reports, and performing data analysis to drive continuous improvement and customer satisfaction.

Key Responsibilities

Engineering
- Diagnose and identify root causes of reported hardware faults on instruments.
- Perform repairs or component replacements as required and validate solutions through testing.
- Develop and implement hardware solutions to recurring issues.
- Maintain software systems, including troubleshooting and resolving bugs or performance issues.

Manufacturing Support




- Provide technical support to the manufacturing team.
- Configure and deploy software during production processes.
- Address ad-hoc technical queries and assist with issue resolution.
- Source components when necessary and support integration of new parts.
- Complete required documentation as part of quality control (QC) processes.

Product Improvement
- Contribute to product and system improvement initiatives.
- Identify opportunities for enhancements in products and processes.
- Design, implement, test, and deploy software-related improvements.

Commercial Support
- Enhance customer experience while supporting business growth.
- Align customer requirements with product offerings and service capabilities.
- Deliver product demonstrations and technical presentations.
- Ensure all customer-facing documentation is accurate, professional, and aligned with company standards.

Client Support
- Pro

📌 Support Engineer (Ciudad de México)
🏢 Draslovka
📍 Ciudad de México