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UPM Raflatac is looking for a Customer Service II, located in Sentura, Tlalnepantla.

Greetings from your future manager

Welcome to UPM and Customer Service team I am very excited to begin this journey with you. Our team plays a key role in our customers' experience, and I am convinced that, with your talent and commitment, we will achieve great things together. In this position, you will have the challenge of managing a dynamic customer base within a general supply chain,



with opportunities to develop and growth in professional and personal ways. Here we value collaboration, empathy, and continuous improvement. Together we will build a positive work environment focused on customer solutions and professional growth . - Yosdy Salazar, Manager, Customer Service LATAM.

What you will do
- Act as the primary contact for assigned customers, Territory Sales Managers, and internal teams
- Manage customer orders, including executing changes, handling rush orders, and overseeing the return process (RMA)
- Prepare and send order confirmations and invoices as needed
- Communicate operational updates, delays, and announcements to customers in a timely and professional manner
- Support credit hold and release processes, request PALs, and ensure correct service fees are applied
- Ensure all customer inquiries are routed to the appropriate experts and resolved promptly
- Maintain high standards of customer serv

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