Job description
Location: Remote (Candidates must reside in Hermosillo, Sonora or be available to attend the office when required.)
Schedule
Monday – Friday
8:00 AM – 5:00 PM (Hermosillo Time)
About the Role
Unity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers.
This role is idóneo for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.
Responsibilities
- Process new wireless activations, upgrades, and account modifications.
- Support telecom sales teams with customer account setup and order processing.
- Manage device orders, exchanges, returns, and customer requests.
- Handle billing inquiries and customer escalations.
- Maintain accurate documentation and service tickets.
- Ensure all tasks are completed within established Service Level Agreements (SLAs).

Qualifications
- English proficiency at C1, C2, or Native.
- Valid U.S. Visa (Required).
- High School Diploma or GED.




- 1–2 years of experience in Order Processing, Customer Service, Telecom Support, or related roles.
- Strong Microsoft Office and computer skills.
- Excellent communication, organization, and problem-solving abilities.
- Ability to work independently and manage multiple priorities.

Benefits
- Competitive salary
- Remote work
- Monday through Friday schedule
- Food Vouchers
- Internet Allowance
- Career development opportunities
- Collaborative work environment

If you meet the qualifications and are ready to join a growing team, we'd love to hear from you.
Apply through this posting or, if you prefer, send your resume in English to: [email protected]
We look forward to receiving your application.

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📌 Telecom Order Processing Specialist (Hermosillo)
🏢 Unity Communications
📍 Hermosillo