Job Description

- Manage day-to-day customer service activities for assigned accounts.
- Coordinate daily operations between ADC, customers, LEONI production plants, and third-party logistics providers.
- Process and analyze customer orders in ERP, ensuring alignment with contracts, capacity, and flexibility agreements.
- Monitor finished goods availability and initiate emergency actions when required.
- Ensure inventory accuracy, support cycle counts/stock takes, and manage excess finished goods reduction.
- Track KPIs and customer satisfaction, coordinating corrective actions in case of deviations.
- Manage demand planning for NAFTA customers in SAP IBP and support commercial topics (recharges, obsolete materials, freight, services).

Requirements

- Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
- 3+ years of experience in Customer Service or Supply Chain (manufacturing preferred).
- Experience with ERP systems (SAP preferred) and demand planning tools.
- Knowledge of inventory control and order management.
- Strong analytical and problem-solving skills.
- Good communication and coordination skills.
- Advanced English.

📌 Customer service (México)
🏢 Leoni
📍 México