Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Architect the foundation for how enterprise organizations adopt and scale artificial intelligence to transform customer experience and operational performance. This role shapes how AI capabilities are translated into real business value, influencing how general brands design, deploy, and optimize intelligent customer engagement solutions. At Genesys, we are advancing AI-driven experiences that improve how businesses connect with their customers in meaningful, measurable ways, and this role plays a central part in that mission.



You will operate at the intersection of product innovation, customer strategy, and technical execution, partnering with senior leaders to align AI architecture with business outcomes. The position offers visibility across enterprise initiatives and the opportunity to drive innovation at scale while expanding expertise in next-generation AI technologies.

Key Responsibilities:
- Lead the design of scalable AI architectures that enable enterprise customers to deploy high-impact customer experience solutions
- Translate complex AI capabilities into measurable business outcomes such as improved customer satisfaction, reduced operational costs, and increased automation efficiency
- Drive alignment between product, engineering, and customer-facing teams to ensure successful AI solution adoption and long-term value realization
- Partner with senior stakeholders to shape AI strategies, influence roadma

📌 Senior Technical Architect – AI (Ciudad de México)
🏢 Genesys
📍 Ciudad de México