Description
KEY responsibilities AND ACCOUNTABILITIES

may perform other duties as requested not specifically addressed in this document)
- Participate in the main Processes of ITAL:
- Job interviews, assessments, job proposals.
- Provide MYC presentations and retain new hires.
- Accurately detect PTL trainees and create action plans to retain them.
- Keep the operation and support areas informed on New Hires performance.
- Manage different learning styles and adapt material to the NH capabilities and abilities.
- Request supervisor assignation to ACM.
- Implement 1:1 and Feedback sessions with New Hires.
- Request and obtain badges for New Hires.
- Assist Agents in 30-day performance follow up.
- Attend Quality Calibrations.
- Integrate BEST T&D; information to get certified.
- Execute BEST T&D; processes.
- Proactively provide business solutions.
- Prepare Top Call Driver material.

📌 Flex Agent as Trainer (San Pedro Tlaquepaque)
🏢 Teleperformance
📍 San Pedro Tlaquepaque