Director, Client Services – Mexico (Telcel & Wholesale Accounts)
Reports to: VPGM LatAm

Position Overview
The Director, Client Services is responsible for driving profitable growth and sales performance across key Mexican accounts, including Telcel (Regions 9 & Deur) and strategic wholesale partners. This leader defines and executes account strategies, builds strong executive relationships, and delivers results across carrier and indirect distribution channels.
This role requires balancing strategic vision with disciplined execution, navigating regional complexity within Telcel, and leading high-performing teams to achieve subscriber growth, revenue targets, and margin expansion.

Key Responsibilities
Account Growth Strategy & Execution
- Establish and lead account-specific growth strategies for Telcel (R9 & Deur regions) and wholesale/distribution partners.
- Develop and execute go-to-market plans tailored to regional dynamics, dealer networks, and indirect channels.
- Identify growth opportunities aligned with Telcel’s regional priorities and wholesale partner capabilities.




- Drive the sell-in, execution, and launch of new and existing protection and service products.
- Leverage deep understanding of Asurion’s portfolio to align solutions with Mexican market needs and channel behaviors.

Financial & Operational Management
- Own financial performance across accounts, including revenue growth, cost control, and profitability optimization.
- Identify margin improvement opportunities through operational efficiencies and pricing strategies.
- Develop business cases, forecasts, and multi-year strategic growth plans.
- Support and influence contract negotiations and renewals with Telcel regional leadership and wholesale partners.

Client & Partner Leadership
- Build and maintain strong relationships with Telcel regional leadership (R9 & Deur) and key wholesale executives.
- Align on strategic priorities, product focus, and execution plans across regions.
- Act as a trus

📌 Director Client Services (Ciudad de México)
🏢 Asurion
📍 Ciudad de México