If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

As a Support Analyst L2, you will troubleshoot operational issues with the Warehouse Management System (WMS), manage configurations, support cloud solutions, monitor SQL performance, and maintain documentation. You bring expertise with Oracle WebLogic Server, Oracle Databases, cloud services, Linux systems, supply chain technologies, and various hardware/software tools used in warehouse and distribution operations.

What a day in the life looks like:
- Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software.
- Quantify issues and provide supporting data if issues are escalated to the ERP Vendor.




- Manage the WMS environments and migration of configurations between environments.
- Support the operation and continuous improvement of the monitoring of our cloud solutions.
- SQL performance monitoring, index, and query tuning.
- Maintain detailed documentation of configurations, troubleshooting steps, and support processes for future reference and knowledgebase articles.

What you bring to the team:
- BS/BA in Computer Science, MIS, or equivalent; 5+ years of technical customer support experience.
- 3+ years of experience with SQL/Oracle.
- Hands-on experience with Linux systems.
- Advantage: Experience in software development.
- Knowledge of cloud infrastructure and services (AWS, Azure, OCI, Google Cloud).
- Advantage: Experience with supply chain, distribution, and interface technologies.

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. M

📌 Support Analyst (México)
🏢 Infios US
📍 México