Position Summary

The Business Solutions Representative Representative is responsible for developing and servicing a portfolio of clients (Agents), for our Vietnam market, through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

Duties and Responsabilities

- Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
- Conduct and document regular telephone outreach across the assigned territory.
- Monitor pricing and report on trends or discrepancies.
- Follow up with inactive agencies.
- Develop and implement business plans to support regional goals.
- Identify and prospect new business opportunities within the assigned territory.
- Prepare and submit reports on competitor activity.
- Provide support and assistance to sales field staff as needed.
- Oversee the full onboarding and installation process for new agencies.
- Support, and develop new agents to ensure operational readiness.
- Maintain and increase transaction volume within the assigned territory.
- Ensure sustained and growing profitability of transactions in the territory.
- Grow and manage the portfolio of assigned agencies.
- Track, follow up, and resolve issues reported by agents and field staff.
- Maintain full availability to respond to operational and business needs.
- Collaborate effectively in a team environment to achieve common objectives.

Qualifications

- Fully bilingual Hindi & Bangali /Spanish
- Needs to have US visa,



as frequent travel to the US is required
- Understanding of the sales cycle, with the ability to close deals
- Ability to prospect, close, follow up, ability to negotiate
- Exceptional verbal and written communication skills with a high level of confidence
- Creative thinker and must have the ability to solve critical problems
- Ability to multitask and manage business conflicts
- Ability to analyze the market and target potential customers
- Strong internet research skills
- Excellent presentation skills, verbal and written communication skills, and interpersonal skills
- Very organized and attentive to details. Disciplined and dedicated
- Tracking and multitasking capabilities
- Ability to handle a fast paced environment and challenging workload
- Highly motivated with a strong desire for success
- Based on experience and judgment to plan and achieve goals
- Desire to be successful, competitive, optimistic, persuasive, upright
- Excellent attitude
- Service skills and proactive solutions
- Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook and Ms Excel
- Goal oriented and believe in teamwork
- Must be adaptable, professional, courteous and motivated, and must function well individually or as a member of a team

Working Conditions

- General office working conditions, time availability is required, frequent travel (foreign and domestic) is required. Availability to work on weekends.

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📌 Business Solution Representative-Rest of World (Tijuana)
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