Overview

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoSr. Manager, Associate Relations

Looking for a role that offers a wide breadth of involvement?

Enjoy consulting with the business toassist in problem solving?

Human Resources is looking for someone who is motivated and willing totake on new opportunities.

The Associate Relations Consultant provides consultation to internal associates on HR policies andmay resolve formal employment complaints.

Typically looked to as a subject matter expert to helpresolve problems.

Responsibilities:

● Investigate and resolve manager and associate issues

● Resolve manager and associate issues by acting as a coach and providing guidance

● Help people leaders associates, and business leaders reconcile conflicts and disputes

● Ensure all associates have an objective and knowledgeable resource at their disposal towork through challenging employment, performance and policy issues

● Partner with other departments such as Legal, Benefits, Office of Corporate Investigationsand Security Operations ensure legal and regulatory compliance while identifying solutions

● Investigate and resolve formal employment complaints including harassment, discrimination,wrongful termination, etc.

● Review departmental case data to identify trends and recommend action plans for businessunits to implement





● Partner with the line of business HR Business Partners to enhance people leader capabilities

● Review policies and procedures that support the associate experience

● Act as role model and champion for Capital One values

● Participate in internal projects that improve processes that require partnership with crossfunctional teams and integrative problem-solving skills

● Knowledge of employment law and employment practices

.

Qualifications:

- Bachelor’s Degree
- At least 5 years of client management experience
- At least 4 years of experience as a Human Resources Business Partner
- English language proficiency

Preferred Qualifications:

- 6 years of Human Resources experience
- Knowledge of employment law and practices
- 6 years of experience working in a team environment and collaborating with multiple stakeholders

At Capital One, we respect individual differences in culture, religion, and ethnicity.

Likewise, we promote equal opportunities and development for all personnel.

In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.

For technical support or questions about Capital One's recruiting process, please send an email to

Required Skill Profession

Operations Specialties Managers

📌 Sr. Manager, Associate Relations (Ciudad de México)
🏢 Capital one
📍 Ciudad de México