Release Coordinator Sr As a Release Coordinator, you will effectively diagnose and resolve technical issues related to software applications. You will provide support and assistance to end users to ensure optimal operation. This role involves collaborating closely with other IT teams to identify and address issues, implementing solutions and improvements to applications according to business needs, and optimizing application performance and availability through continuous monitoring and analysis.

Additionally, you will provide training and technical documentation to promote self-learning and problem-solving by users. Requirements

4-6 years of relevant experience in Release Management.

Proficiency in ITIL and ServiceNow.

Strong customer management skills.

Bachelor's degree or relevant certification. Responsibilities

Diagnose and resolve technical issues related to software applications.

Provide support and assistance to end users.

Collaborate with IT teams to identify and address issues.

Implement solutions and improvements to applications.

Optimize application performance and availability.

Provide training and technical documentation.

Additional

Information

Location: Mexico

📌 App Support Engineer Web-based Sr (México)
🏢 SOFTTEK
📍 México