06 ago
|
Ford Motor
|
Naucalpan de Juárez
06 ago
Ford Motor
Naucalpan de Juárez
The Technical Support Analyst (TSA) of the U.S.
Technical
Hotline reports directly to a Team Leader and a Commodity Supervisor and is responsible for case managing Technical Support Requests received from dealer technicians seeking technical assistance.
The Technical Support
Analyst will provide remote diagnostic and repair guidance, owning the contact from beginning to confirmed resolution, to help
Ford and Lincoln Dealers and Fleet Customers from the Unites States of America,
Canada, Puerto Rico and the U.S.
Virgin
Islands. The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the
Technical Field Operations team to ensure delivery of excellent end-to-end technical support.
📌 Automotive Technical Support Analyst (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez