Description The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.

Key Responsibilities:

- Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards.

- Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.

- Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.

- Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.

- Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations.

- Strengthened team performance through leadership, decision-making, and execution of multiple projects.

General Knowledge/Competencies:

- Billing, Collections &
- Cash Reconciliation:

Manage billing workflows, collections,



and payment accuracy to support financial performance.

- Team Leadership &

- Development:

Lead, coach, and develop high-performing teams.

- Problem Solving &

- Decision-Making:

Analyzing complex issues and implementing timely, effective solutions.

- Communication (Internal &

- External):

Clear and effective communication to align teams and stakeholders.

Requirements:

Education

- Bachelor´s Degree in Administration, Finance, Accounting or equivalency required.

Experience

- Experience leading and supervising teams.

- 2+ years in insurance billing, collections, payment posting, and reimbursement processes.

- Experience in multi-facility hospital business office environments preferred.

- Knowledge of insurance claims and healthcare billing practices.

- Familiarity with inpatient and outpatient billing (UB-04 and HCFA 1500 forms) preferred.

Please add your resume when apply. Thank you!

📌 BPO Lead (Monterrey)
🏢 Christus Excellence And Innovation Center
📍 Monterrey