Concord is a full-scope loan servicer delivering compliant, adaptable, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused, innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

Handles

Manager's Calls as needed.

The Support

Specialist (Client Operations) is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction.

Key responsibilities include processing payments, generating reports, validating sales data, and maintaining accurate documentation. The specialist will also conduct regular audits to ensure the accuracy of client consumer information. This role demands strong attention to detail, organizational skills, and the ability to work efficiently under pressure to meet deadlines.

Due to the global nature of the business, fluency in English is required, as the role involves frequent communication with English-speaking clients. Additionally, the work schedule aligns with U.S. holiday calendars, requiring availability on Mexican holidays and time off on U.S. holidays.

Key Responsibilities: Promptly address corporate client requests, prioritizing customer satisfaction

Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation

Analyze transactions,



new sales, and support cases for KPI's and client executive reporting

Validate data files to detect and correct potential errors

Upload sales data to the system, ensuring compliance with client specifications and expectations

Maintain organized, secure documentation in line with company privacy and security protocols

Conduct regular audits to ensure consumer information accuracy for corporate clients

Collaborate with cross-functional teams to resolve operational issues and optimize processes

Propose process improvements related to client management and payments to enhance efficiency and customer experience

Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service Requirements Technical degree or bachelor's degree in administration, Finance, Accounting, or a related field

Equivalent relevant experience in client support and operations management may be considered in lieu of a degree

Previous experience in corporate client support and operational process management is preferred

Advanced proficiency in English (both written and spoken)

Intermediate knowledge of Microsoft Excel and other Office applications

Ability to manage multiple tasks simultaneously with high attention to detail

Strong communication and customer service skills

Ability to work under pressure and meet deadlines

Availability to work on Mexican holidays and rest on U.S. holidays Benefits Salary 22,000 Ticket Vouchers 2,000 Internet Bonus 1000 Medical Insurance Dental Insurance Life Insurance

📌 Client Support Specialist (Ciudad de México)
🏢 Concord
📍 Ciudad de México