Client Operations Lead ABOUT THE COMPANY

This company provides the payments and payroll infrastructure powering how the world's largest workforce platforms hire and pay people globally. Its wallet, payroll engine, and compliance layer sit behind contractor payments, payroll services, and Employer of Record (EOR) services for tens of thousands of workers every month. It combines strong payment rails with the tax and compliance infrastructure needed to pay workers compliantly in almost any market.

Leading global payroll providers, talent marketplaces, staffing companies, and EOR platforms rely on it as the infrastructure behind their payroll operations.

The company is scaling quickly and building out its commercial team ahead of several major client and company announcements in the coming months. HOW THE TEAM OPERATES

This team doesn't run like a traditional sales team.

The approach is consultative: understand a client's compliance, operational, and technical needs well enough to function as an extension of their team, not a vendor running them through a pitch to close process. That approach is what builds the level of trust the team has with clients today.

This is a highly cross-functional team. On any given day, the team coordinates with engineering, compliance, legal, and operations: reviewing KYB and compliance flows, working through contract redlines, verifying commercial terms, and building client-specific deliverables, all while owning revenue growth for its accounts. The work spans legal, regulatory, and technical areas at the same time, and the team is expected to drive it to resolution directly instead of routing it elsewhere.

THE ROLE The Client Operations Lead acts as the "Chief of Staff" for a portfolio of client accounts. This person owns the relationship end to end and can be trusted to handle compliance, contract, and technical questions. This is not a traditional sales or customer support role.

It's a mix of account ownership, project management, and hands-on problem solving:



someone who can go deep on a client's compliance, contract, and technical needs and get them resolved largely on their own.

This role works closely with the Head of Growth, with early visibility into new client launches, ramping accounts, and new pipeline. WHAT YOU'LL OWN

Full ownership of a portfolio of key client accounts, acting as the single point of contact who can answer questions across compliance, growth, and product.

New client launches: coordinating KYB and compliance flows, entity documentation, and go-live readiness across legal, compliance, and engineering.

Contract and legal coordination: reviewing counter-redlines and liability clauses alongside legal, and flagging commercial issues before they become blockers.

Account management for ramping clients: tracking commercials, resolving operational issues, and keeping accounts on a clean path to scale.

Cross-functional deliverables on demand: plan of action documents, compliance information packets, and localized platform materials as a client's needs change.

New pipeline support: following up with prospective partners and helping move them through evaluation and onboarding.

Acting as an internal escalation point, partnering with legal, compliance, and engineering to resolve issues that don't fit a standard playbook. WHO YOU ARE A track record of owning outcomes end to end, not just completing tasks.

4 to 8 years of experience in account management, client operations, or growth roles, ideally in general payroll, payments, or fintech.

Comfortable working across legal, compliance, and technical areas at the same time. This role touches contract redlines, KYB and compliance reviews, and payroll or API details in the same week.

Strong written and verbal communication, able to build trust with clients and represent the company as a knowledgeable, reliable partner.

High tolerance for ambiguity. Much of the work is manual and account specific rather than set by a fixed playbook.

Strong project management instincts, able to juggle multiple client workstreams (launches, ramping accounts, pipeline) without dropping details.

📌 Client Operations Lead (México)
🏢 Sigma
📍 México